I recently had a fantastic experience at Spectacle Hut, Lot One! From the moment I walked in, I was greeted with warmth and professionalism, particularly from Marcus, who attended to me during my visit.
Marcus was exceptionally patient as I navigated my choice of frames. He took the time to listen to my preferences and checked in on my needs throughout the process, ensuring that I found the perfect fit for my style and lifestyle. I appreciated his expertise and guidance, which made my decision so much easier.
During my consultation, I decided to purchase a set of 30-day daily disposable contact lenses alongside a new pair of glasses to replace my old ones. What’s even more impressive is that Marcus offered me an additional two pairs of contact lenses to try out, which I was very pleased with. This thoughtful approach really demonstrated the team's commitment to customer satisfaction.
Another highlight of my experience was the turnaround time. I was pleasantly surprised to find that all of my contact lenses were ready within about one week, and my new spectacles were ready in just two weeks. This timing was perfect, especially since I needed everything in time for my upcoming overseas trip.
Overall, I highly recommend Spectacle Hut for anyone in need of eyewear or contact lenses. The combination of excellent customer service, a wide selection of frames, and efficient service exceeded my expectations. Thank you, Marcus and the Spectacle Hut team, for making my visit so enjoyable!
Ken Lim
5
I went to Spectacle Hut to get a new pair of spectacles and was served by Alfred. I would like to commend his exceptional service throughout the entire process - from doing an eye test for me (and also patiently answering my questions), to ordering the spectacles and lastly the spectacles collection.
He also kindly did an additional eye check for me after I got my new pair of spectacles when I mentioned that the vision in my master eye seemed different from my old pair of spectacles, confirming that the lens in the spectacles were correctly prescribed, and also helped to allay my concerns.
Thanks Alfred, I really appreciate it.
Vinod Vincent
5
One stop shop for your Spectacle needs.
Shout out to the store Manager Priya, she is patient in listening to your needs, knowledgable in attending to your eye care needs.
Very flexible in supporting any urgent delivery needs.
Ask and if reasonable they will do their best to meet the needs.
On-time service & Delivery commitment.
Cheers.
IRENE HENG
5
Following Marcus from another optical shop to spectacles hut. Marcus’s Service is very good and he is very detailed when doing the checks and tests. I am very comfortable w him. Thank you very much.
Lalitha Pandiyan
5
Thank you Priya for addressing my eye issues. Previously went to another optician to make a new pair of specs but ended with very uncomfortable and tired eyes. Told Priya all the issues i had and she very accurately diagnosed my issue. Priya took time to carefully check my power so that I am not given an overdose. She also changed my contact lense power and advised me on how i should take care of my eyes. She even made the effort to call me back to check if I am comfortable with the new power for my contact lense. I am very happy with her service. The trust that Priya and spectacle hut has given me resulted in me making a new pair with spectacle hut although she strongly advised me to go back to the previous optician to change the pair that i had earlier made. If you are looking for a trustworthy place to make new specs or buy contact lense, then spectacle hut is the right place. Thank you Priya as well as all the other staff who have previously served me. I am always happy with your service ❤️
Desmond Ng
5
Priya is really helpful, knowledgeable, and answered all my queries! She recommended better quality contact lenses at a lower price, and even shared with me the proper way of removing contact lenses, which no one had shared with me before! Thank you, Priya!
Devaki
5
I bought 2 pairs of spectacles from Ms Priya during the promotion. She is professional, patient, and friendly. She gives me very good advice and recommendations. I will definitely come back again.
Jannah Zahira
5
I'd like to commend staff member Priya. Weeks ago, I came in to inquire about prescription shades because I needed to get them (for a friend) on short notice, and she laid out a couple of possible suggestions for me to work with.
This was a new experience for me because I don't wear or own a pair. She was patient and very detailed in her explanations, which made me feel at ease. She even went above and beyond to follow up with me personally via text.
Such a great commitment to customer service should be highly commended. Thank you for being amazing, Priya!
Lalita Pandian
5
Thank you, Priya, for addressing my eye issues. I previously went to another optician to get a new pair of specs but ended up with very uncomfortable and tired eyes. I told Priya all the issues I had, and she very accurately diagnosed my issue. Priya took time to carefully check my power to ensure I wasn't given an overdose. She also changed my contact lens power and advised me on how I should take care of my eyes. She even made the effort to call me back to check if I was comfortable with the new power for my contact lens. I am very happy with her service. The trust that Priya and Spectacle Hut have given me resulted in me making a new pair with Spectacle Hut, although she strongly advised me to go back to the previous optician to change the pair that I had earlier made. If you are looking for a trustworthy place to make new specs or buy contact lenses, then Spectacle Hut is the right place. Thank you, Priya, as well as all the other staff who have previously served me. I am always happy with your service ❤️
Eddie Khoo
5
Excellent customer service. Came back to readjust my wife's and my glasses and was patiently served and attended to. Special mention to Nur for her friendly service; she adjusted our glasses perfectly.