Excellent service by Shafiqah and Priya from Choa Chu Kang Lot 1 branch. They were very genuine and attentive to our needs to find the perfect glasses. They are competent and know their products well. I will recommend them to friends and family members.
Daryl Tan
5
Priya was awesome. She is attentive and knowledgeable. She explained everything well and gave me lots of opportunities to ask questions. This was my first time at Spectacle Hut at Lot 1, and I’ll recommend it to anyone. She got me in quickly, and there was no wait once I got there. Everything ran smoothly.
Kayathri Thanapal
5
My visit to Spectacle Hut, located at Lot 1st Choa Chu Kang, was such an awesome experience. Only one staff member, named Priya, was working during our visit. I brought my daughter along to get her eyes checked. She was so friendly and patient with my daughter; even my daughter loves her! Ms. Priya took good care of us at the store. She made sure that my daughter's eyes were checked thoroughly and shared advice on how we can keep her eyesight in check at home, which was very helpful to know. Thank you for the wonderful service! We definitely recommend others to visit here to get a new pair of spectacles!
Priya Mendez
5
I had been experiencing some issues with my eyesight for a few months. I went to Spectacle Hut in CCK to get some insight into what was wrong with my vision. Specialist Priya helped me and made me understand how strained my eyes were, and gave me some insight into my condition. She also helped me choose the right specs that would fit my face perfectly. She was very patient with me, as I'm an indecisive person. She made sure I felt comfortable and was able to answer all my queries. I would definitely recommend this outlet, especially for the customer service from Priya.
Kay Leong
5
Visited the Lot One store on 29 Apr. Priya attended to me, and her service was excellent. She anticipated my needs and provided very helpful information that helped me make an informed decision on my purchase. She also exceeded my expectations when she gave me information on the correct techniques to put on and remove contact lenses. I could tell that she was very experienced and knowledgeable in her work. My visit didn't feel like a transaction but a customer-centric experience that made me feel valued and cared for. Thank you for your great service, Priya!
Trisha
5
Exceptional service!! Priya fixed my spectacles for free and was willing to do so without hesitation. She also advised me on the risks of breakage before proceeding to fix them. I will definitely recommend Spectacle Hut to my family and friends, and will return here if I need another servicing/maintenance 🫶 …
Kin Lim
5
I went to Spectacle Hut to get a new pair of spectacles and was served by Alfred. I would like to commend his exceptional service throughout the entire process: from conducting my eye test (and patiently answering my questions), to ordering the spectacles, and finally to the collection of the spectacles.
He also kindly performed an additional eye check for me after I got my new pair of spectacles, when I mentioned that the vision in my master eye seemed different from my old pair. This confirmed that the lenses were correctly prescribed and helped to allay my concerns.
Thanks Alfred, I really appreciate it.
Vinesh Vincent
5
A one-stop shop for your spectacle needs.
Shout out to Store Manager Priya. She is patient in listening to your needs and knowledgeable about your eye care needs.
Very flexible in supporting any urgent delivery needs.
Ask, and if reasonable, they will do their best to meet your needs.
Commitment to on-time service and delivery.
Cheers.
Eileen Heng
5
I followed Marcus from another optical shop to Spectacles Hut. Marcus's service is very good, and he is very detailed when doing the checks and tests. I am very comfortable with him. Thank you very much.
Muhammad Kassim
5
I recently had a fantastic experience at Spectacle Hut, Lot One. From the moment I walked in, I was greeted with warmth and professionalism, particularly from Marcus, who attended to me during my visit.
Marcus was exceptionally patient as I navigated the selection of frames. He took the time to listen to my preferences and understood my needs throughout the process, ensuring that I found the perfect fit for my style and lifestyle. I appreciated his expertise and guidance, which made my decision so much easier.
During my consultation, I decided to purchase a 30-day supply of daily disposable contact lenses alongside a new pair of glasses to replace my old ones. What’s even more impressive is that Marcus offered me two additional trial sets of contact lenses to try out, which I was very pleased with. This thoughtful approach really demonstrated the team's commitment to customer satisfaction.
Another highlight of my experience was the turnaround time. I was pleasantly surprised to find that all of my contact lenses were ready within about a week, and my new spectacles were ready in just two weeks. This timing was perfect, especially since I needed everything in time for my upcoming overseas trip.
Overall, I highly recommend Spectacle Hut for anyone in need of eyewear or contact lenses. The combination of excellent customer service, a wide selection of frames, and efficient service exceeded my expectations. Thank you, Marcus and the Spectacle Hut team, for making my visit so enjoyable!