Reviews for The Whale Tea SG - LOT ONE Shoppers Mall

Jade Tay

August 19, 2025

5

Nice Bubble Tea. Service Staff V Friendly N Patient. Introduce Me To Join The Membership Online For Rewards & Points. Bubble Tea Comes With A Lil Small Cookie Too. 😊

alicia seah

August 19, 2025

5

I am impressed that the CCK branch always give me tiny tea samples to try, as it augments the experience and I remember to order it the next time.

Sowmya Ravichandran

August 19, 2025

4

The menu has a wide variety of options from brown sugar based milk tea to fruit tea. The early grey milk tea option tasted really good. It comes in a eco friendly package. The passion fruit lava is quite a popular item in the store as well. It comes with a slice of lemon and is quite refreshing. Also, not to forget, each tea comes with a small cookie that’s tasty. Take away options using Grab is also available. There are several promotions going on. If you are a regular customer and looking to try this frequently, there is even a coupon option that the store provides with some perks if you get about a certain number of drinks (about 10 I suppose).

Woon ling thia

August 19, 2025

5

Wonderful staff at lot 1 whale tea. Very friendly and promotes new item by asking us to try, great recommendation as well! The new perfect pomegranate drink is yummy!

Kai Ling

August 19, 2025

5

Super like the new fermented rice drink. Lychee version is light and refeshing with a big sweet juicy lychee gem at the bottom. Keen to try other flavours especially orchid as I really wonder how it tastes like. Pistachio avocado really brought a smile to our faces. It’s a filling drink fit to be a snack~

Ann Meow

August 19, 2025

3

Flaming Brown Sugar ($7.1) is tagged as signature. I like the cheese foam mixed with the drink but the brown sugar pearls no go, tough core, not worth the calories. If you like soft, melt-in-your-mouth brown sugar pearls, go upstairs for Chi Cha. I find it ridiculous how the menu is only at the counter. People cant browse the menu if they don't want to stand at the counter blocking others' way. Would suggest for menu to be pasted around the shop. Service can be a little slow as I see a new staff struggling with making the drinks. Do be patient.

L W

August 19, 2025

5

A very friendly and nice team managing this outlet which is our favorite BBT brand. Always looking to try their new innovative drinks which are good quality tea for the price. Good value, keep it up!

stars

August 19, 2025

1

The blonde hair, short female staff in there daily, often likes to lower her mask and use her fingers to make quick round trips in her nose. Seen it too many times for over a year, and my whole family has stopped patronizing this outlet. A pity since the drinks are really good but can only visit other outlets since that one staff's hygiene cmi.

Terefyl

August 19, 2025

5

I would like to compliment staff name “Qi” A very very long time ago, she was the one that helped me with logging into the app. The response time for another colleague to assist me was about less than 1/2 hr. To be honest, I don’t drink bubble tea often but she had made it a point to remember what I usually drink as I usually forget. I am sure she meets many customers and I am sure I am not the only one that she gives her personal touch to. Her customer service standard exceeds expectations. Thank you for making my bubble tea experience a pleasant journey.

Teresa Xie

August 19, 2025

2

Have been always patronising this outlet only. The staff were nice, friendly and adaptable. But today's experience was disappointing. I wanted to change my drink when I saw the new seasonal drink Pistachio Coffee. I went to ask one of the staff because I saw that my drink had not been prepared (which was after they served the previous customer) and it wasn't crowded at all (only me waiting and another customer ordering). They refused to change and gave me an unclear reason. They were mumbling and gave me a rude body language. This is not how customer service should be.