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bad service
The entrance of a well-stocked pharmacy with shelves of products and customers browsing.
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Unity Lot 1 Shoppers Mall
Health
Pharmacy
Location:
Quality products and services
Services
Has in-store shopping
Unity Lot One represents Singapore\'s largest healthcare cooperative, bringing three decades of affordable healthcare excellence to the Choa Chu Kang community within the convenient Lot One Shoppers\' Mall environment. Established in 1992 as NTUC Healthcare and now part of FairPrice Group, this trusted social enterprise operates over 90 outlets island-wide with a mission to moderate healthcare costs while providing comprehensive pharmaceutical services, making it the essential destination for families seeking quality healthcare products and professional guidance in Singapore\'s dynamic northwest region.
The comprehensive pharmacy features an extensive range of health supplements, medications, skincare, hair care, and oral care products alongside specialized services including chronic disease management, drug information consultations, drug interaction guidance, and tele-consultations with doctors at selected outlets. Professional pharmacists and staff operate under Unity\'s 4-pillar philosophy of Live Well, Feel Well, Look Well, and Eat Well, ensuring customers receive expert advice on health and wellness products while maintaining affordable pricing that reflects their cooperative mission. The pharmacy also participates in nationwide quit smoking programs and provides comprehensive medication counseling services.
Conveniently located within Lot One Shoppers\' Mall as one of 39 outlets featuring medicine dispensing services, Unity offers both in-store consultation and comprehensive healthcare guidance that integrates seamlessly with shopping and entertainment activities. The pharmacy\'s strategic position within the mall allows families to combine essential healthcare shopping with daily activities, while the social enterprise model ensures continued commitment to affordability and accessibility. Whether seeking prescription medications, health supplements, or professional pharmaceutical guidance, Unity delivers the trusted expertise and community-focused service that have made them Singapore\'s most relied-upon healthcare cooperative for over three decades, maintaining their mission to keep healthcare essentials affordable for all.
Operating Hours
Opening Soon
Opens in 23m
Monday
8:30 AM - 9:30 PM
Tuesday
(Today)
8:30 AM - 9:30 PM
Wednesday
8:30 AM - 9:30 PM
Thursday
8:30 AM - 9:30 PM
Friday
8:30 AM - 9:30 PM
Saturday
8:30 AM - 9:30 PM
Sunday
8:30 AM - 9:30 PM
Overall Rating
2.6
/
5
Based on 30 reviews
Mall Ranking
#132
Out of 188 shops
Category Ranking
Not enough ratings
Negative Reviews
Bruce Wayne
I went to Unity Pharmacy at Lot 1 on March 29, 2025, and was very upset with the service. The new pharmacist, a lady, was disrespectful, and the Unity promoter staff, a Malay and a Tamil lady, were laughing at customers and talking behind their backs. This only made things worse for people who were already sick. I didn’t say anything to them and just ignored it, but it’s hard to ignore such unprofessional behavior. The only person who treated me well was the promoter from Holistic Way. She was kind, helpful, and showed respect. Unity Pharmacy really needs to hire better staff. If this keeps happening, it will harm their reputation. Customers deserve respect and should be able to shop without being treated badly.
Don Muhammad
I visited Lot 1 Unity on March 29, 2025, to buy a supplement to help with wound recovery and boost my immune system. Unfortunately, the new hire pharmacist on duty was mocking me along with the Malay Unity staff, showing a lack of care and respect. However, the promoter from Holistic Way provided excellent service and proved to be a trustworthy person. She not only guided me to the counter for payment but also helped me place the item in my bag, knowing that I couldn’t squat due to my surgery, as I was experiencing severe bleeding. She even advised me to rest at home and take medical leave. I truly appreciate her kindness and professionalism. Unity Pharmacy should consider hiring better staff, especially the Unity staff, as the newly hired pharmacist’s behavior was unacceptable. Customers deserve respect and proper service.
Sanghamitra Jasmine
Good customer service from the staff, but the management should seriously consider hiring better pharmacists. The one on duty today was extremely racist and did not even bother to attend to us despite us standing there for a few minutes, looking at the medications. Spoke to us like we were illiterates and did not bother giving us any kind of additional information about the medicine we were enquiring about. Very rude and curt, and she made us feel like we were bothering her. I don’t understand how she can be hired as a professional when she displays such attitude towards minority races. I really hope the management can look into this matter and hire better pharmacists who are willing to provide help to the customers.
Kelvin Tay
There are two female Unity staff there when I visited on 2 Jul 2024 @ 606pm. The Malay staff was professional in giving her service. The Tamil staff, who was at the cashier seems to be day dreaming. I was queuing at the cashier but when it was my turn, she refused to serve me, and instead asked the customer behind me to come forward. It need the help of the Malay staff to tell her that I was indeed in the queue, and she reluctantly serve me 😡😡
ML
The staff there are quite curt and black faced, I don’t know why. The promoter was helpful but the unity staff themselves were very unhelpful and quite abrupt like you owe them just by asking questions. If customers know all your rules and regulations, or products, then we can be retailer; no need to be asking you. Also the shop is not very well stocked. Items not so many and sold out frequently. No wonder people go to guardian or watsons to buy instead of here.
Nur Shereen
8 Oct 22 - Lady pharmacist was rude n not helpful at all. Prescription was not available here, instead of recommending to try other outlets she immediately said “we don’t carry this, thanks and shut me off”. Please lady pharmacist if you’re not willing to help people then change your job. Saw another bad review on this lady.
Jasper S.
The man at the pharmacy is very nice, recommends good medicine. But the lady at the cashier is extremely rude! Do not expect any kind/normal words from her!
Phua Yuhang
the lady pharmacist was extremely rude and laughing at the customer behind their backs. was not helpful in helping the customer to get her medication
Shimin
Bad service.
Phua Yuhan
The lady pharmacist was extremely rude, laughing at the customer behind her back, and was not helpful in getting her medication.
Jasper Sim
The man at the pharmacy is very nice and recommends good medicine. But the cashier is extremely rude! Do not expect any kind or normal words from her!
Nur Shareena
8 Oct 22 - The lady pharmacist was rude and not helpful at all. The prescription was not available here. Instead of recommending to try other outlets, she immediately said, "We don’t carry this, thanks and shut me off." Please, lady pharmacist, if you’re not willing to help people, then change your job. I saw another bad review about this lady.
Mei Ling
The staff there are quite curt and black-faced, I don’t know why. The promoter was helpful, but the Unity staff themselves were very unhelpful and quite abrupt, as if you owe them just for asking questions. If customers knew all your rules, regulations, or products, then we could be retailers ourselves; there would be no need to ask you. Also, the shop is not very well stocked. Stock is limited, and items sell out frequently. No wonder people go to Guardian or Watsons to buy instead of here.
Kevin Tay
There were two female Unity staff members present when I visited on July 2, 2024, at 6:06 PM. The Malay staff member was professional. The Tamil staff member, who was at the cashier, seemed to be daydreaming. I was queuing at the cashier, but when it was my turn, she refused to serve me and instead asked the customer behind me to come forward. It needed the help of the Malay staff to tell her that I was indeed in the queue, and she reluctantly served me. 😡😡
Sangeetha Jasmine
Good customer service from the staff, but the management should seriously consider hiring better pharmacists. The one on duty today was extremely racist and did not even bother to attend to us, despite our standing there for a few minutes, looking at the medications. She spoke to us like we were illiterates and did not bother giving us any additional information about the medicine we were inquiring about. She was very rude and curt, and she made us feel like we were bothering her. I don’t understand how she can be hired as a professional when she displays such an attitude towards minority races. I really hope the management can look into this matter and hire better pharmacists who are willing to provide help to customers.
Dan Muhammad
I visited Lot 1 Unity on March 29, 2025, to buy a supplement to help with wound recovery and boost my immune system. Unfortunately, the newly hired pharmacist on duty was mocking me along with the Malay Unity staff, showing a lack of care and respect. However, the Holistic Way promoter provided excellent service and proved to be trustworthy. She not only guided me to the counter for payment but also helped me place the item in my bag, knowing that I couldn’t squat due to my surgery and was experiencing severe bleeding. She even advised me to rest at home and take medical leave. I truly appreciate her kindness and professionalism. Unity Pharmacy should consider hiring better staff, particularly their Unity staff, as the newly hired pharmacist’s behavior was unacceptable. Customers deserve respect and proper service.
Bryce Dwayne
I went to Unity Pharmacy at Lot 1 on March 29, 2025, and was very upset with the service. The new pharmacist, a lady, was disrespectful, and the Unity promoter staff—a Malay lady and a Tamil lady—were laughing at customers and talking behind their backs. This only made things worse for people who were already sick. I didn’t say anything to them and just ignored it, but it’s hard to ignore such unprofessional behavior. The only person who treated me well was the promoter from Holistic Way. She was kind, helpful, and showed respect. Unity Pharmacy really needs to hire better staff. If this keeps happening, it will harm their reputation. Customers deserve respect and should be able to shop without being treated badly.
Positive Reviews
Wee yong Wong
I visited the pharmacy shop on 17th June and was genuinely impressed by the excellent service I received. The pharmacist Jin Ning was incredibly knowledgeable and took the time to clearly explain how to use the rash cream medication. She patiently answered all my questions and made sure I understood the correct way of using, timing, and possible side effects. Her guidance gave me a lot of confidence in managing my condition. It’s rare to come across such caring and informative service—highly recommended!
Joshua Chew
The Pharmacist was professional and attended to my needs. Excellent counter service too. No problems finding what I wanted.
Maureen
Bought a few supplements and I didn't realise that one was due to expire in 6 months until Maina at the cashier switched it to a longer expiration date one for me. 👍🏻 …
amvas tos
i share the sentiments of how some aunties can act around customers. they have own temperament, but appreciate them still in the workforce. i remember they got one Filipino guy working here many years ago. i though he was Thai because his skin very fair. He would always come up to me (and all customers) all smiles and greeting. i wonder where that man is. also price seemed lower than the rest and Lot 1 big and more items and variety to choose. Please bring back Filipino man with great customer service. i dont see in other shops also anymore, just all aunties lah, habis
Aree F
The female Pharmacist on duty on 19 Apr 24 @ 1615hours is very professional and caring. Want to appreciate her and keep it up!
M Farhan
Pharmacist Nicholas is very knowledgeable, experienced and go the extra mile to explain clearly the product I'm enquiring about. Kudos. 👍 …
Mohd Farhan
Pharmacist Nicholas is very knowledgeable, experienced, and goes the extra mile to explain clearly the product I'm enquiring about. Kudos. 👍
Arif Fadzil
The female Pharmacist on duty on April 19, 2024, at 16:15 was very professional and caring. I want to appreciate her and encourage her to keep up the good work!
Amos Toh
I share the sentiment regarding how some aunties can act around customers. They have their own temperament, but I still appreciate them being in the workforce. I remember there was a Filipino guy working here many years ago. I thought he was Thai because his skin was very fair. He would always come up to me (and all customers) all smiles and greetings. I wonder where that man is. Also, the prices seemed lower than the rest, and Lot 1 was big and had more items and variety to choose from. Please bring back the Filipino man with great customer service. I don't see him in other shops anymore either, just all aunties, that's all.
Moreen
I bought a few supplements and didn't realise one was due to expire in 6 months until Maina, the cashier, switched it for one with a longer expiration date for me. 👍🏻
Joshua Choo
The Pharmacist was professional and attended to my needs. Excellent counter service, too. No problems finding what I wanted.
Wong Wee Yong
I visited the pharmacy on 17th June and was genuinely impressed by the excellent service I received. The pharmacist Jin Ning was incredibly knowledgeable and took the time to clearly explain how to use the rash cream medication. She patiently answered all my questions and made sure I understood the correct usage, timing, and potential side effects. Her guidance gave me a lot of confidence in managing my condition. It’s rare to come across such caring and informative service—highly recommended!
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